Customer Service Associate Job in Hyderabad at Mazenet Solutions
Actively hiring
Customer Service Associate Job in Hyderabad at Mazenet Solutions
Mazenet Solutions
full time
start date
Immediately
CTC (ANNUAL)
₹2,00,000 - ₹3,00,000
EXPERIENCE
0-1 years
Apply by
May 18, 2024
14 days agoFresher Job Hyderabad10 Openings
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About the Job
1. Maintain response and resolution speed as defined by SLOs
2. Keep high customer satisfaction scores and follow quality standards in 90% of cases
3. Use existing knowledge base to provide a customer-facing root cause assessment
4. Provide customer-facing bug progress summary using available tools and platforms
5. Handle escalations raised by customers and partners
6. Handle consults from the lower tier to assist in case resolution
Requirements:
1. Ability to work in a rich diverse environment, handle cultural and language differences, and be an effective communicator
2. Bachelor's degree in technology/engineering/computer science/computer applications/information technology - 2020 &2021&2022& 2023
3. Consistent academic record of 60% in 10th, 12th, UG
4. Maximum of 2 years of gap in education and not beyond
5. Â 0-1 year experience candidates
6. Strong written and verbal communication
7. Knowledge of Googleâs ad product
8. Excellent probe problem-solving analytical skills, combined with impeccable business judgment and industry knowledge
Skill(s) required
Effective CommunicationNegotiation & Problem-solving
Acquire these SkillsPerks
Number of openings
10
About Mazenet Solutions
We revolutionize workforce development by staying ahead of technology shifts and developing purposeful learning solutions. Our distinctive 22-year experience enabled us to deliver impactful training solutions to corporates, build a future-fit talent pool, and stand as a market leader in workforce development.
We integrate innovative ideas, trending technologies, and competent skills to identify and deliver end-to-end workforce solutions with consistency and diversified strengths. We are committed to providing custom-built, technology-driven strategies that offer proven results for clients' unique needs.
Our holistic approach of providing day 1 billable resources in 300+ technologies empowered the business performance of 200+ corporate clients. Our client-centric approach has strengthened organizational growth for several Fortune 500 companies.
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